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Interested in investing? Have a question? Got some feedback? We’re delighted to hear from you! Whether you’re curious about our services, seeking a business partnership, or even reaching out for press-related matters, we’re fully prepared to address any and all inquiries.

Toll Free Number: 18001231540

New KYC Support

Parikshit Lahiri

9903999060

helpdesk@smifs.com

Business Development

Sandipan Chatterjee

9748899161

business.development@smifs.com

Mobile Application Support

Bidyut Manna

9748899160

Systems@smifs.com

Feedback

Abhishek Purohit

9830121215

feedback@smifs.com

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        Helpdesk at SMIFS

        Clients of SMIFS Limited can approach the Customer Care Desk at the below-mentioned Contact Numbers and/or write to the dedicated E-Mail Id. for resolution of their queries.

        Escalation Matrix At SMIFS For Service & Grievance Redressal

        Working Hours: 10:00 AM to 7:00 PM

        Details of Contact Person Address Contact No. Email ID
        Customer Care – KYC Related Queries Ms. Triparna Chatterjee Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2645 / 18001231540 helpdesk@smifs.com
        Customer Care – Transaction Related Queries Mr. Manish Ojha Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2625 / 18001231540 helpdesk@smifs.com
        Customer Care – Risk Management & Surveillance Queries Mr. Maloy Chakraborty Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4011 5462 / 6634 5461 rms@smifs.com
        Customer Care – Fund Settlement Related Queries Mr. Joydev Bose Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4011 5426 / 6634 5426 payments@smifs.com
        Customer Care – Demat KYC Related Queries Ms. Divya Yadav Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2685 / 18001231540 helpdesk@smifs.com
        Customer Care – Demat Transactions Related Queries Mr.Koustav Chatterjee Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2631 / 18001231540 helpdesk@smifs.com
        Customer Care – POA Related Queries Ms. Akancha Mishra Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2635 / 18001231540 helpdesk@smifs.com
        Customer Care – IPO / Buy-Back/ Tender Offer Related Queries Mr. Manish Ojha Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2625 / 18001231540 helpdesk@smifs.com
        Customer Care – IT Systems Related Queries Mr. Bidyut Manna – Day Shift
        Mr. Lallit Kumar Das – Evening Shift        		 Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2659 / 4011 5459 / 18001231540 systems@smifs.com
        Head of Customer Care Ms. Debjani Sen Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4011 5401 / 66345401 smifs.compliance@smifs.com
        Compliance Officer Mr. Sudipto Datta Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4011 5404 / 6634 5404 sudipta@smifs.com
        Managing Director Mr. Ashiwini Kumar Tripathi Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4011 5422 / 6634 5222 kmp@smifs.com

        In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.