Level 1 – If an investor’s communication was a complaint and they are not satisfied with the Head of Customer Care they may write to the Compliance Officer – Mr. Sudipto Datta, at sudipta@smifs.com.
Level 2 – If an investor is still not satisfied with the resolution that they may have received from Compliance Officer they may write to the Managing Director – Mr. Ashiwini Kumar Tripathi at the designated Investor Grievance E-mail Id – investors@smifs.com.
SMIFS will strive to redress the grievance immediately, but not later than 30 days of the receipt of the grievance.
Level 3 – Approach the Stock Exchange using the grievance mechanism mentioned at the website of the respective exchange. Complaints Resolution Process at Stock Exchange explained graphically:
Contact Details of the concerned Stock Exchange(s) / Depository(s):
Exchange | Web Address | Contact No | Email-id |
---|---|---|---|
BSE | www.bseindia.com | (91 22) 2272 8517/8097 | dis@bseindia.com |
NSE | www.nseindia.com | (91 22) 2659 8190/91/1800 266 058 | ignse@nse.co.in |
MCX | www.mcxindia.com | (91 22) 6649 4070 | grievance@mcxindia.com |
Depository | Web Address | Contact No | Email-id |
CDSL | www.cdslindia.com | 1800-200-5533 | complaints@cdslindia.com |
NSDL | www.nsdl.co.in | (91 22) 2499 4200 | relations@nsdl.co.in |
Filing Complaints On SCORES – Easy & Quick
Investors can expedite Grievance Resolution by registering their Complaints with SEBI at https://scores.gov.in or they may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.
- Register on SCORES portal
- Mandatory details for filing complaints on SCORES:
- Name, PAN, Address, Mobile Number, Email ID
- Benefits
- Effective communication
- Speedy redressal of the grievances
GRIEVANCE REDRESSAL THROUGH SECURITIES AND EXCHANGE BOARD OF INDIA (SEBI)
Address of SEBI Office | Contact Person : Telephone Nos. | Contact E-mail ID |
---|---|---|
SEBI – Head Office : Sebi Bhavan, Plot No. C4-4, “G” Block, Bandra Kurla Complex, Bandra East, Mumbai – 400 051 |
Deputy General Manager (DGM) (91 22) 2644 9000/4045 9000 |
iggc@sebi.gov.in sebi@sebi.gov.in |
SEBI – Northern Regional Office : 5th Floor, Bank of Baroda Building, 16, Sansad Marg, New Delhi – 110 001 |
Deputy General Manager (DGM) (91 11) 2372 4001-05 |
sebinro@sebi.gov.in |
SEBI – Eastern Regional Office : L&T Chambers, 3rd Floor, 16, Camac Street, Kolkata – 700 016 |
Deputy General Manager (DGM) (91 33) 2302 3000 |
sebiero@sebi.gov.in |
SEBI – Southern Regional Office : 7th Floor, 756-L, Anna Salai Chennai – 600 002, Tamil Nadu |
Deputy General Manager (DGM) (91 44) 2888 0222 / 2852 6686 |
sebisro@sebi.gov.in |
SEBI – Western Regional Office : SEBI Bhavan,Panchvati, 1st Lane Gulbai Tekra Road, Ahmedabad – 380 006, Gujarat |
Deputy General Manager (DGM) (91 79) 2658 3633-35 |
sebiwro@sebi.gov.in |
Investor Charter of Stock Exchange & Depository
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Investor Charter | NSDL | View Details |
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Investor Charter | CDSL | View Details |
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Investor Charter | NSE | View Details |
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Investor Charter | BSE | View Details |
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Investor Charter | SEBI | View Details |