Helpdesk at SMIFS

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Clients of SMIFS Limited can approach the Customer Care Desk at the below-mentioned Contact Numbers and/or write to the dedicated E-Mail Id. for resolution of their queries.

Escalation Matrix at SMIFS for Service & Grievance Redressal

Working Hours: 10:00 AM to 7:00 PM

Details of Contact Person Address Contact No. Email ID
Customer Care – KYC Related Queries Ms. Triparna Chatterjee Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2665 / 2600 helpdesk@smifs.com
Customer Care – Transaction Related Queries Mr. Manish Ojha Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2625 / 2600 / +91 99878 73468 helpdesk@smifs.com
Customer Care – Risk Management & Surveillance Queries Mr. Maloy Chakraborty Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4011 5462 / +91 99878 34611 rms@smifs.com
Customer Care – Fund Settlement Related Queries Mr. Budhaditya Sen Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4011 5425 payments@smifs.com
Customer Care – Demat KYC Related Queries Ms. Susmita Das Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2685 / 2600 helpdesk@smifs.com
Customer Care – Demat Transactions Related Queries Ms. Suchandra Dutta Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2655 / 2600 helpdesk@smifs.com
Customer Care – POA Related Queries Ms. Divya Yadav Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2645 / 2600 helpdesk@smifs.com
Customer Care – IPO / Buy-Back/ Tender Offer Related Queries Mr. Manish Ojha Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2625 / 2600 / +91 99878 73468 helpdesk@smifs.com
Customer Care – IT Systems Related Queries Mr. Bidyut Manna – Day Shift
Mr. Lallit Kumar Das – Evening Shift
Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2666 systems@smifs.com
Head of Customer Care Ms. Debjani Sen Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4011 5401 smifs.compliance@smifs.com
Compliance Officer Mr. Sudipto Datta Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4011 5404 sudipta@smifs.com
Managing Director Mr. Ashiwini Kumar Tripathi Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4011 5422 investors@smifs.com

 

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.